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Fraud Services

Fraud Alert – PCMCU Members

Beware of Spoofing Scam!
We have received reports that scammers are making calls that look like they are coming from PCM Credit Union. This is what we are hearing:

  • Your caller ID shows a call that appears to be from PCM Credit Union. If you have us saved in your phone it could even say PCM
  • The scammer is stating there is fraud and in order to stop it they need the missing information from your card or access to your online accounts. If you hesitate to give any information, the scammer tries to convince you that they are from PCM because they are calling you from PCM’s legitimate phone number
  • The call they are making is from a spoofed number pretending to be PCM

Please always remember to never give out personal or account information in reply to a random call, text or email

  •  PCM will never call you and ask you for personal or card information.
  •  PCM will never ask you to allow us remote access to devices in your home.
  •  PCM will never ask you for your log on credentials for your online banking to show you refunds, overpayments or fraud transactions.
  • PCM will never ask you to provide any card info in the event the call is regarding card transactions.

Spoofing can also happen via emails or texts so be wary. Don’t click on links and don’t call the numbers in those emails or texts. Hang up and call us if you did give out any information relating to your accounts.

Cybersecurity Tips to Keep You Safe

Becoming a victim to cyber threats can be alarming, but there are four simple things you can do to protect you and your family from fraud and cyber attacks:

  1. Recognize and report phishing
  2. Use strong passwords
  3. Turn on multifactor authentication
  4. Update software

Below, we’ll dive a little deeper into each of these essential tips, featuring trusted resources and videos from the Cybersecurity and Infrastructure Security Agency (CISA). Together, we can enhance our cybersecurity awareness and stay safe online all year long!

Recognize and Report Phishing

Phishing is a type of cyber attack where an attacker tries to trick individuals into providing sensitive information. This is typically done by impersonating a trustworthy source, often through emails, messages, or websites that look legitimate. Learn to recognize the signs, report, and delete phishing scams.

Learn More

Use Strong Passwords

Using strong passwords is one of the easiest ways to protect your data. The best passwords are long, random, and unique to each account. Remembering each unique password can be difficult, but password managers are tools you can use to help!

Learn More

Turn on Multifactor Authentication (MFA)

MFA is your second line of defense. Enabling MFA for each account or app allows you to add an extra layer of security by confirming your identity. Even if hackers manage to crack your password, they won’t be able to get past the MFA. It only takes a few extra moments, but it significantly enhances your protection!

Learn More

Update Software

Many updates are designed to fix security vulnerabilities in software. You can keep your software up to date by watching for notifications, installing updates as soon as possible, or enabling automatic updates. By doing this, you’ll ensure that your software always has the latest security features and protections.

Learn More

PCMCU’s Fraud and Account Specialist, Sara Jo Hicks

Make an appointment today with Sara Jo Hicks, PCM Credit Union’s Fraud and Account Specialist to discuss any of these topics. PCMCU cares about your safety and security!

e-mail: [email protected]
direct: 920-593-2211

World Elder Abuse Awareness Resources:

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