To better protect your personal information, SecureNow™ provides two-factor authentication when you log in to your PCMCU account. A One-Time Passcode (OTP) will be provided, which is a temporary, secure, and unique code used to verify a user’s identity for a single login or transaction. This code will be provided via phone call or text to the phone number PCMCU has on file.
Two-factor authentication is a common and widely-used login practice. Watch this video to learn how SecureNow™ works.
Here are some frequently asked questions to help you transition to using SecureNow™:
It’s a login defense system that is designed to detect and protect online/mobile banking users. It provides multi-layered security watching for unusual login activity to help block fraud without disrupting legitimate users.
When SecureNow™ goes live, you will be prompted to choose which phone number you would like the OTP (one-time passcode) sent to and if you would like the code sent by text or by phone call (a landline can be used for the call option).
Make sure your phone numbers on file with PCMCU are accurate prior to Tuesday, May 19, 2026 so you can receive the code when needed.
You will not be able to access your online/mobile banking account. Call us at 920-499-2831 and we will be happy to assist you.
Yes, but please contact us. We can add your international phone number in our SecureNow™ system so you can receive your OTP.
No. If you use a call screening setting on your phone, you will not be able to retrieve your OTP by call. You will need to select the text delivery method. Spam filters may also interfere with receiving OTPs, depending on your phone’s settings.
No, you cannot opt out of OTPs. This service provides additional security when accessing your online/mobile account, and all online/mobile banking users are required to have it.